Capabilities

Asset Management Systems

Strategic Asset Management and Maintenance Management System Implementation – Data restructuring through to business process design and SOP’s. We can support your organisation as it shifts into a digital asset management and maintenance environment.

Rail and Transport Networks – Infrastructure asset management and asset maintenance system implementation requires experience in how transport networks are designed and put together. We have significant experience in rail and road network asset management as well as building maintenance.

Project Management

Prince2 Practioner Certified – Projects in a controlled environment, also referred to as Prince2 is a globally recognised project management framework, originally developed in the UK to support large Government and public works projects. We utilise the structured approach that Prince2 offers and rely on many of its documents and language to ensure clarity and understanding between customer and vendor.

By following the Prince2 project management lifecycle and advocating appropriate levels of documentation to suit  a projects requirements we remain informed without burying ourselves and our customers in administrative documentation.

Business Analysis

Effective communication skills and innovative techniques in documenting and clarifying business requirement are the foundation of delivering successful projects. We offer end-to-end business analysis services that will provide clear and concise documentation of functional and non-functional requirements that can be utilised by third parties as the solution design progresses.

Business Process Improvement & Process Design

By leveraging the latest software and hardware, business processes can often be streamlined and operate with an increased level of efficiency. Our approach is to carefully document a customers current business processes and then provide them with a range of options that will boost their productivity and reduce costs.

Centralisation and Efficiency

Call & Contact Centres and Incoming Work Handling System Implementation – Customisation of call handling solutions and IVR systems

Digital Scheduling Tool Implementation – ServiceMax customisation

Workforce Management and Rostering Process Development – Development of rostering processes to accomodate SAP Financial systems with third party rostering tool front end.

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